Q. How to purchase
A. After ordering from Payment, we will inform you of the total amount including shipping fee by e-mail.
Payment methods are Paypal and bank transfer.
We will ship after confirming payment.
Q. What if I want to check the order details after ordering?
A. Please check the copy of the order sent to your email
Q. How much is the shipping fee?
A. One surfboard will be delivered to your home in Vietnam by Sagawa Express for 1,000,000 vnd.
Includes insurance and packing fees.
Other items will be shipped via Vittel post etc.
Q. Do you have a tracking number?
A. We will inform you of the "Tracking Number" when the package is shipped. You can easily find your baggage by entering the "tracking number" on the shipping company's website.
Q. How long will the product arrive?
A. It takes about 1 to 2 weeks for Hanoi and Ho Chi Minh, depending on the delivery status.
Q. Is the surfboard insured?
A. We have Mitsui Sumitomo Insurance.
Q. What if the surfboard is broken?
A. Please contact us.
Mitsui Sumitomo Insurance will contact you.
Q. Is it possible to ship overseas?
A. Orders can only be placed in Vietnam.
Q. Can I return the item?
A. As a general rule, returns are not possible.
However, we will accept returns in the event of a problem that has a significant impact on use.
However, we only accept items that are unworn, unwashed, have a product tag, or have an inspection tag.
Returns will be made within 7 days of the date of arrival of the item.
If you do not meet the above conditions, we will not accept returns.
In that case, please note that we will return it again.
Please note that the shipping cost for returned goods will be borne by the customer.
Q. What is the payment method?
A. We accept PayPal payments and bank transfers.
Q. Can other products and surfboards be shipped together?
A. In some cases, it can be included at no additional shipping cost. Please also order accessories and clothes such as deck pads, fins, leashes.